Shipping & Delivery
Last updated: 12 September 2026
At Sana Egbe, every order is prepared and dispatched with care from Tallinn, Estonia. This Shipping & Delivery Policy explains how we handle the shipment and delivery of purchases made through sanaegbe.eu.
1. Worldwide Shipping
Sana Egbe ships worldwide.
We offer complimentary worldwide shipping on all Sana Egbe orders, including Activewear and Skating Couture, unless expressly stated otherwise at the time of purchase.
There is no separate standard shipping charge added to your order.
2. Activewear Orders
For Activewear products that are in stock and available for immediate purchase, the applicable estimated dispatch timeframe will be communicated on the relevant product page or during checkout where appropriate.
During collection launches, periods of high demand or other exceptional circumstances, processing times may be longer.
Where a materially different dispatch timeframe applies to an order, we will communicate this as clearly as reasonably possible.
3. Activewear Pre-Orders
Products offered on a pre-order basis are not available for immediate dispatch.
For the initial Sana Egbe Activewear collection, pre-orders are expected to begin shipping from 15 October 2026. Orders will be dispatched progressively as products become ready for shipment.
This means that 15 October 2026 is the beginning of the expected dispatch period and does not mean that every pre-order will be dispatched on that date.
The estimated production or dispatch period applicable to future pre-orders will be stated on the relevant product page, collection page or other information presented before purchase.
Any stated pre-order dispatch date or period is an estimate unless we expressly state that a particular date is guaranteed.
If circumstances materially affect the expected dispatch of your pre-order, we will contact you using the contact information provided with your order.
Further terms applying specifically to pre-orders are set out in our Pre-Order Policy.
4. Skating Couture
Sana Egbe Skating Couture pieces are individually handcrafted and follow the production schedule agreed or communicated in connection with each commission.
The completion date of a couture piece is separate from its delivery timeframe.
Once a Skating Couture order is completed, any outstanding payment requirements have been satisfied, and the piece is ready for shipment, we will arrange dispatch and provide the relevant tracking information.
Complimentary worldwide shipping is included for Sana Egbe Skating Couture.
5. Courier and Shipping Method
We currently use DHL Express for our Skating Couture shipments.
For Activewear, Sana Egbe may use DHL Express or another reputable courier or logistics provider depending on the destination, service availability and shipping arrangements in place at the time of dispatch.
The courier selected for an order may therefore vary.
Where tracking is available, tracking information will be provided after the shipment has been prepared or collected by the courier.
6. Delivery Timeframes
Delivery timeframes begin after an order has been dispatched.
For pre-orders and Skating Couture, the production or preparation period is therefore separate from the courier delivery period.
Delivery times vary depending on destination, courier service, customs procedures and circumstances outside our reasonable control.
Any delivery timeframe communicated by Sana Egbe or a courier is an estimate unless expressly stated otherwise.
Courier delays, customs inspections, transportation disruptions, adverse weather, public holidays or other circumstances outside our reasonable control may affect delivery.
7. Tracking
Where the selected shipping service provides tracking, customers will receive tracking information after dispatch.
Please allow a reasonable period for the courier’s tracking system to register or update a newly dispatched shipment.
Once a shipment has been handed to the courier, the courier’s tracking information will normally provide the most current information regarding its movement and expected delivery.
8. Shipping Address and Contact Information
Customers are responsible for providing a complete and accurate delivery address, email address and telephone number when placing an order.
Please carefully check your shipping information before completing your purchase.
If you discover an error in your shipping information, contact us as soon as possible at info@sanaegbe.eu.
If the order has not yet been dispatched, we will make reasonable efforts to update the delivery information. However, we cannot guarantee that an address can be changed once a shipment has been handed to the courier.
Additional costs resulting from an incorrect or incomplete address supplied by the customer, an unsuccessful delivery caused by the recipient, or a shipment returned to us for such reasons may be charged to the customer where permitted by applicable law.
9. Customs, Import Duties and Taxes
Orders delivered within the European Union are not ordinarily subject to customs import formalities between EU Member States.
Orders shipped to destinations outside the European Union may be subject to import duties, customs charges, taxes or other fees imposed by the destination country.
Complimentary worldwide shipping does not include government-imposed customs duties, import taxes or similar charges.
Unless applicable law requires otherwise, the recipient is responsible for any import duties, customs charges, taxes or similar fees imposed by authorities in the destination country.
Sana Egbe does not control these charges and cannot reliably predict their amount.
Customers purchasing from outside the European Union are encouraged to check applicable import requirements and potential charges in their country before ordering.
10. Customs Clearance
International shipments may be subject to customs-clearance procedures.
Customers are responsible for providing information or cooperating with the courier or relevant customs authority where reasonably required for clearance of their shipment.
Customs processing may cause delays that are outside Sana Egbe’s reasonable control.
11. Delayed Shipments
If your shipment appears to be significantly delayed after dispatch, please first review the courier’s tracking information and then contact us at info@sanaegbe.eu if further assistance is required.
We will make reasonable efforts to assist with enquiries to the courier where appropriate.
If a delay occurs before dispatch, particularly in relation to a pre-order, we will communicate material changes to the expected dispatch timeframe where reasonably possible.
Nothing in this policy limits any mandatory rights you may have under applicable consumer law where goods are not delivered within an agreed or legally required timeframe.
12. Lost or Damaged Shipments
If tracking indicates that a shipment may have been lost, or if your order arrives with visible shipping damage, please contact us promptly at:
Please retain the original packaging and, where possible, provide photographs of the parcel and any visible damage. This may be necessary for us to investigate the matter with the courier.
Where the goods themselves are damaged, defective or incorrect, your statutory consumer rights are not affected by this Shipping & Delivery Policy.
13. Refused or Unclaimed Shipments
If a shipment is refused, left unclaimed or returned to Sana Egbe because the recipient failed to complete required delivery or customs procedures, we will contact the customer after the shipment is returned to us.
Any costs incurred as a direct result of an unjustified refusal, failure to collect, incorrect address or failure to complete required import procedures may, where permitted by applicable law, be deducted from any applicable refund or charged before reshipment.
This does not affect rights that cannot legally be excluded, including applicable statutory withdrawal or consumer rights.
14. Contact Us
For questions regarding shipping or delivery, please contact:
Art Dress OÜ
Trading as Sana Egbe
Lastekodu tn 48
10113 Tallinn
Estonia
Email: info@sanaegbe.eu