Pre-Order Policy
Last updated: 12 September 2026
This Pre-Order Policy applies to products offered for pre-order through sanaegbe.eu and forms part of the terms applicable to purchases from Sana Egbe.
A pre-order allows you to reserve a product before it is available for immediate dispatch. Please read this policy carefully before placing a pre-order.
1. What Is a Pre-Order?
A product identified as Pre-Order is not currently available for immediate shipment.
By placing a pre-order, you reserve the selected product, size, colour and other available product options for fulfilment once the relevant stock becomes available for dispatch.
The applicable estimated dispatch date or period will be displayed on the relevant product page or otherwise communicated before you complete your purchase.
2. Initial Activewear Collection
For the initial Sana Egbe Activewear collection:
Pre-orders are expected to begin shipping from 15 October 2026.
Orders will be dispatched progressively as products become available and pass our preparation and quality-control process.
The date 15 October 2026 represents the beginning of the expected dispatch period. It does not mean that every pre-order will be dispatched on that specific date.
Customers should therefore not place a pre-order on the assumption that delivery will occur on or immediately after 15 October.
3. Payment for Pre-Orders
Unless expressly stated otherwise on the relevant product page, full payment is collected when the pre-order is placed.
Your payment confirms your order and reserves the selected product configuration for fulfilment.
Payments are processed through the payment methods available at checkout.
4. Order Confirmation
After successfully placing a pre-order, you will receive an order confirmation using the email address provided during checkout.
Please review your confirmation carefully and contact us promptly at info@sanaegbe.eu if you believe any order information is incorrect.
An order confirmation does not mean that the product has been dispatched. Tracking information will be provided separately when applicable after the order has been prepared for shipment.
5. Estimated Dispatch Dates
Pre-order production and dispatch dates are estimates unless Sana Egbe expressly confirms that a particular date is guaranteed.
Production schedules can occasionally be affected by circumstances such as material availability, manufacturing delays, quality-control requirements, transportation disruptions or other circumstances that could not reasonably have been anticipated.
We will make reasonable efforts to fulfil pre-orders within the timeframe communicated at the time of purchase.
If there is a material delay to the expected dispatch period, we will communicate the updated expectation to affected customers.
Nothing in this section limits any mandatory delivery rights available to consumers under applicable law. EU rules ordinarily require delivery within 30 days unless the parties have agreed to a different delivery period. The disclosed pre-order timeframe therefore forms part of the agreed delivery arrangements for the order. (European Union)
6. Changes to a Pre-Order
If you need to request a change to your pre-order, contact:
as soon as possible.
We will make reasonable efforts to accommodate requests to change details such as size or colour before fulfilment, but changes are subject to product availability and the stage of production or order preparation.
We cannot guarantee that a requested change will be possible.
7. Cancelling a Pre-Order Before Dispatch
If you wish to cancel a pre-order before it has been dispatched, contact us at info@sanaegbe.eu or use the applicable online withdrawal function available on our website where the statutory right of withdrawal applies.
Your cancellation and refund rights depend on applicable consumer law and the circumstances of the order.
Nothing in this Pre-Order Policy excludes or restricts a consumer’s mandatory statutory rights.
8. 14-Day Right of Withdrawal
For consumers entitled to the statutory EU/Estonian right of withdrawal, purchasing an item on pre-order does not by itself remove that right.
For standard goods purchased online, the statutory withdrawal period generally expires 14 days after the consumer, or a third party designated by the consumer other than the carrier, receives the goods. (EUR-Lex)
You may exercise the applicable right of withdrawal without providing a reason.
Certain statutory exceptions apply, including in particular to goods made to a consumer’s specifications or clearly personalised and, subject to the applicable legal conditions, certain sealed goods that are not suitable for return for health or hygiene reasons after being unsealed. (TTJA)
Further information will be provided in our Returns & Refunds Policy.
9. Returns Following Withdrawal
Where you validly exercise a statutory right of withdrawal after receiving an eligible product, the product must be returned in accordance with our Returns & Refunds Policy and applicable law.
Consumers may inspect a product to the extent reasonably necessary to establish its nature, characteristics and functioning, in a manner comparable to what would ordinarily be possible in a physical shop.
Where permitted by law, the consumer may be responsible for diminished value resulting from handling beyond what is necessary for that purpose. (European Union)
The customer will be responsible for the direct cost of returning goods under the standard 14-day withdrawal right unless Sana Egbe expressly agrees otherwise or applicable law requires Sana Egbe to bear that cost. This responsibility must be disclosed before purchase. (European Union)
This does not apply in the same way where goods are defective, incorrect or otherwise non-conforming and Sana Egbe is legally responsible for the return costs.
10. Refunds
Where a pre-order is validly cancelled or withdrawn from and a refund is due, the refund will be made using the same means of payment used for the original transaction unless otherwise agreed and permitted by applicable law.
For statutory withdrawals after delivery, applicable EU consumer rules generally require reimbursement within 14 days after the trader is informed of the withdrawal. For sales of goods, reimbursement may generally be withheld until the goods have been received back or the consumer provides evidence that they have returned them, whichever occurs first. (European Union)
Bank or payment-provider processing times may affect how quickly a completed refund appears in your account.
11. If Sana Egbe Cannot Fulfil Your Pre-Order
In the unlikely event that we are unable to fulfil a pre-order, we will contact you using the information provided with your order.
Where we cannot supply the ordered product and the contract is cancelled, any amount due to you will be refunded in accordance with applicable law.
We may also offer an alternative product, size or colour where appropriate, but you will not be required to accept an alternative in place of the product you ordered.
12. Pre-Order and In-Stock Products in the Same Order
Where an order contains both pre-order and in-stock products, the products may be shipped together when the pre-order items become available or separately, depending on fulfilment arrangements.
Where this materially affects the expected dispatch of an in-stock product, relevant information will be communicated where appropriate.
Complimentary worldwide shipping continues to apply in accordance with our Shipping & Delivery Policy.
13. Customs and Import Charges
Complimentary worldwide shipping does not include customs duties, import taxes or other government-imposed charges that may apply to shipments entering countries outside the European Union.
The recipient is responsible for such charges where applicable, as further explained in our Shipping & Delivery Policy.
14. Statutory Consumer Rights
Nothing in this Pre-Order Policy is intended to exclude, restrict or replace rights that consumers are entitled to under mandatory Estonian, European Union or other applicable consumer-protection law.
For EU consumers, goods that are defective or do not conform to the contract are also protected by statutory conformity rights. Estonia’s Consumer Protection and Technical Regulatory Authority states that sellers are responsible for non-conformity of online-purchased goods within the applicable two-year period. (TTJA)
15. Contact Us
For questions about a pre-order, changes, cancellation or fulfilment, please contact:
Art Dress OÜ
Trading as Sana Egbe
Lastekodu tn 48
10113 Tallinn
Estonia
Email: info@sanaegbe.eu