Terms & Conditions
These Terms & Conditions govern purchases made through the Sana Egbe website and form part of the agreement between the customer and Art Dress OÜ. By placing an order through our website, you agree to these Terms & Conditions, subject always to any mandatory consumer rights applicable to you..
1. ABOUT SANA EGBE
Sana Egbe is operated by Art Dress OÜ, a company registered in Estonia under registry code 12737013, with its registered address at Harju maakond, Tallinn, Kesklinna linnaosa, Lastekodu tn 48, 10113, Estonia.
For questions concerning orders, purchases or these Terms & Conditions, you may contact us at info@sanaegbe.eu.
2. SCOPE OF THESE TERMS
These Terms & Conditions apply to purchases made through sanaegbe.eu and govern the contractual relationship between Art Dress OÜ and customers purchasing Sana Egbe products through the website.
These Terms apply to Sana Egbe Activewear and other products offered for direct online purchase. Individually commissioned Skating Couture may also be subject to additional terms, specifications and agreements communicated during the couture commissioning process. Where such individually agreed terms differ from these Terms & Conditions, the individually agreed terms will apply to the extent of that difference.
Nothing in these Terms & Conditions limits or excludes any mandatory rights granted to consumers under applicable law.
3. PRODUCTS AND PRODUCT INFORMATION
We take reasonable care to ensure that product descriptions, photographs, colours, measurements, materials and other information displayed on sanaegbe.eu are accurate and representative of the products offered.
Due to differences in screens, lighting and display settings, actual product colours may vary slightly from how they appear on your device. Minor variations may also occur as a result of the nature of fabrics, materials and production processes.
Product availability is subject to change. Where a product is offered for pre-order, this will be clearly indicated on the relevant product page together with the applicable estimated availability or dispatch information.
4. PRICES AND PAYMENT
All prices displayed on sanaegbe.eu are shown in euros (€), unless otherwise stated. The total price payable for an order, including any applicable delivery charges, will be displayed or otherwise communicated to the customer before the order is confirmed.
For purchases made directly through the online store, payment must be made using one of the payment methods available at checkout. Payments are processed securely through our payment service provider, and Sana Egbe does not directly store customers’ full payment card details.
For individually commissioned Sana Egbe Skating Couture, a 30% upfront deposit is required to confirm the commission and secure the client’s reserved production slot. The deposit forms part of the total purchase price and is non-refundable in the event of cancellation by the client, except where a refund is required by applicable law. Design development, material preparation and production scheduling commence following confirmation of the deposit.
The remaining 70% balance becomes due when the completed dress has been presented to the client and is ready for shipping. The dress will not be dispatched until the full outstanding balance has been received by Art Dress OÜ.
Skating Couture payments are generally made by bank transfer in accordance with the invoice issued to the client. The client is responsible for any fees charged by their own bank or payment provider, including applicable currency-conversion or international-transfer charges. The invoiced amount must be received by Art Dress OÜ in full, subject to applicable law.
An online-store order is considered confirmed once payment has been successfully authorised and the customer has received an order confirmation from Sana Egbe. For individually commissioned Skating Couture, the commission is confirmed upon receipt of the required 30% deposit and in accordance with any additional terms agreed with the client.
Any customs duties, import taxes or other charges imposed by authorities outside the European Union are the responsibility of the customer unless otherwise expressly stated.
5. PRE-ORDERS
Certain Sana Egbe products may be offered for pre-order before they are available for immediate dispatch. Products offered on this basis will be clearly identified as Pre-Order on the relevant product page.
The estimated dispatch date or dispatch period will be communicated on the product page or during the ordering process. Any stated date or period is an estimate based on the production schedule applicable at the time the order is placed.
Payment for pre-order products is taken when the order is placed, unless otherwise expressly stated. By placing a pre-order, the customer acknowledges that the product is not available for immediate dispatch and agrees to the communicated estimated dispatch period.
If circumstances arise that materially delay the expected dispatch of a pre-order, Sana Egbe will inform the customer as soon as reasonably possible and provide an updated estimate. Any rights available to the customer under applicable consumer law remain unaffected.
Placing a pre-order does not remove or restrict any statutory right of withdrawal or other mandatory consumer rights that may apply.
6. ORDER ACCEPTANCE AND CANCELLATION
After placing an order through sanaegbe.eu, the customer will receive an electronic confirmation containing details of the order. Sana Egbe reserves the right to refuse or cancel an order where there is a legitimate reason to do so, including where a product is unavailable, payment has not been successfully authorised, the information provided by the customer is materially incomplete or incorrect, or an obvious pricing or technical error has occurred.
If Sana Egbe cancels an order after payment has been received, the amount paid for the cancelled order will be refunded using the appropriate payment method, unless another arrangement is agreed with the customer.
Customer requests to cancel an order are subject to the applicable cancellation and withdrawal rights described in these Terms and in our Returns & Refunds Policy. Different provisions may apply to individually commissioned or clearly personalised Skating Couture.
Nothing in this section limits any mandatory rights available to consumers under applicable law.
7. SHIPPING AND DELIVERY
Sana Egbe ships orders to the destinations made available during checkout or otherwise agreed with the client. Available delivery methods, applicable charges and estimated delivery information will be communicated before the order is confirmed.
Dispatch times vary depending on the product. Products available in stock will be dispatched according to the timeframe stated on the website. Pre-order products will be dispatched according to the estimated dispatch period communicated on the relevant product page. Individually commissioned Skating Couture will be shipped following completion of the commission and receipt of the full outstanding balance.
Delivery estimates provided by Sana Egbe or the carrier are estimates and may be affected by circumstances outside our reasonable control, including customs procedures, carrier disruptions or other transportation delays. Where applicable, Sana Egbe will provide tracking information once the order has been dispatched.
For deliveries outside the European Union, the customer is responsible for any applicable import duties, customs charges, taxes or other charges imposed by the destination country, unless otherwise expressly stated.
Nothing in this section limits the customer’s mandatory rights under applicable consumer law concerning delivery of goods.
8. RIGHT OF WITHDRAWAL AND RETURNS
Consumers who are entitled to a statutory right of withdrawal may withdraw from an eligible distance purchase within the period provided by applicable law. For consumers in the European Union, this period is generally 14 days from the day on which the consumer, or a third party designated by the consumer, receives the goods.
A consumer wishing to exercise the right of withdrawal may do so using the electronic withdrawal function available on sanaegbe.eu or by providing Sana Egbe with another clear statement of the decision to withdraw within the applicable withdrawal period.
Products must be handled only to the extent necessary to establish their nature, characteristics and functioning. The consumer may be responsible for any diminished value resulting from handling beyond what is necessary for this purpose.
Statutory exceptions to the right of withdrawal apply where provided by law. In particular, the right of withdrawal may not apply to goods made to the consumer’s specifications or clearly personalised, including individually commissioned Sana Egbe Skating Couture where the statutory conditions for this exception are met.
Further information regarding eligibility, return procedure, return costs and refunds is provided in our Returns & Refunds Policy. Nothing in these Terms limits any mandatory consumer rights under applicable law.
9. FAULTY OR NON-CONFORMING PRODUCTS
Sana Egbe is responsible for products that do not conform to the contract in accordance with applicable consumer law. This is separate from the statutory right of withdrawal and applies where, for example, a product is defective or does not correspond to what was agreed.
If a customer believes that a product is defective, damaged or otherwise non-conforming, they should contact Sana Egbe at info@sanaegbe.eu as soon as reasonably possible, providing the order details and sufficient information, including photographs where appropriate, to allow us to assess the matter.
Where a lack of conformity is established, the customer is entitled to the remedies available under applicable law. Depending on the circumstances, these may include repair or replacement and, where the legal conditions are met, a reduction in price or termination of the contract and refund.
Nothing in these Terms excludes or restricts any statutory guarantee or other mandatory consumer right applicable to the purchase.
10. CARE, USE AND PRODUCT RESPONSIBILITY
Customers are responsible for following the care, washing, storage and use instructions provided with the product or displayed on sanaegbe.eu. Performance fabrics, embellishments and other specialist materials may require particular care to preserve their appearance and performance.
Sana Egbe is not responsible for deterioration or damage resulting from normal wear and tear, improper use, failure to follow the applicable care instructions, accidents, external friction or contact with rough or sharp surfaces, unauthorised alterations, or other damage caused after delivery that is not attributable to a lack of conformity existing at the relevant time under applicable law.
Nothing in this section limits Sana Egbe’s responsibility for a product that is defective or otherwise non-conforming under applicable consumer law.
11. INTELLECTUAL PROPERTY
All content created, owned or published by Sana Egbe / Art Dress OÜ, whether made available through sanaegbe.eu, social media platforms, digital communications, advertising, publications or any other online or offline channel, including but not limited to product and couture designs, original sketches, photographs, videos, campaign materials, graphics, text, logos, trademarks, branding, product names and other creative material, is owned by or licensed to Art Dress OÜ and is protected by applicable intellectual property laws.
Unless prior written permission has been obtained from Art Dress OÜ, such content may not be copied, reproduced, republished, modified, distributed, commercially exploited, used in advertising or marketing, or used to create derivative works, except to the extent permitted by applicable law.
Purchase or commissioning of a Sana Egbe product does not transfer any intellectual property rights in the product design, original sketch, photographs, creative concept or other associated creative work to the customer.
Sana Egbe Skating Couture designs and sketches created for an individual commission remain the intellectual property of Art Dress OÜ unless otherwise expressly agreed in writing.
References to Sana Egbe content on third-party platforms do not mean that those platforms own the underlying Sana Egbe intellectual property. Any use or sharing of Sana Egbe content remains subject to applicable law and the terms of the relevant platform.
12. LIMITATION OF LIABILITY
Nothing in these Terms & Conditions excludes or limits any liability of Art Dress OÜ that cannot lawfully be excluded or limited, or any mandatory rights or remedies available to consumers under applicable law.
To the extent permitted by law, Art Dress OÜ is not responsible for losses or damage resulting from circumstances beyond its reasonable control, improper use or care of a product, unauthorised alteration of a product, or information incorrectly provided by the customer where that information affects the fulfilment of the order.
In relation to individually commissioned Skating Couture, the client is responsible for providing accurate measurements, sizing information and other requested information necessary for production. Where Sana Egbe provides measurement guidance or a remote measurement consultation, the client remains responsible for ensuring that the measurements submitted are accurate.
Art Dress OÜ does not exclude responsibility for defects, lack of conformity, or other matters for which liability cannot be excluded under applicable consumer law.
13. FORCE MAJEURE AND EVENTS BEYOND OUR CONTROL
Sana Egbe will not be responsible for a delay or failure to perform an obligation where performance is prevented or materially affected by circumstances beyond the reasonable control of Art Dress OÜ.
Such circumstances may include, where applicable, natural disasters, fire, flood, war, civil disturbance, governmental restrictions, transport or courier disruption, customs delays, widespread telecommunications or payment-system failures, major supply-chain disruption, or other comparable events beyond our reasonable control.
Where such an event materially affects an order, Sana Egbe will take reasonable steps to inform the affected customer and, where possible, provide an updated timeframe or appropriate alternative.
This section does not remove or restrict any right the customer may have under mandatory applicable law, including any right to terminate the contract or receive a refund where the legal conditions for doing so are met.
14. COMPLAINTS AND DISPUTE RESOLUTION
If a customer has a complaint concerning a product, order or purchase, they should first contact Sana Egbe at info@sanaegbe.eu, providing sufficient information for us to review and respond to the matter.
Sana Egbe will seek to resolve complaints directly with customers in good faith and in accordance with applicable consumer law.
Consumers may also have the right to refer an unresolved dispute to the Consumer Disputes Committee (Tarbijavaidluste komisjon) operating at the Estonian Consumer Protection and Technical Regulatory Authority (TTJA), or to another competent consumer dispute resolution body where applicable.
The availability of an out-of-court dispute resolution procedure does not prevent either party from exercising any right to seek a remedy before a competent court.
15. GOVERNING LAW AND JURISDICTION
These Terms & Conditions and contracts concluded with Art Dress OÜ are governed by the laws of the Republic of Estonia.
If the customer is a consumer residing in another country, this choice of Estonian law does not deprive the consumer of any mandatory protection afforded to them under the law that would otherwise apply to their consumer contract.
The parties will seek to resolve any dispute amicably wherever reasonably possible. Where a dispute cannot be resolved, it may be submitted to a competent court in accordance with applicable law.
Nothing in these Terms requires a consumer to bring proceedings exclusively before an Estonian court where applicable consumer law provides the consumer with a right to bring proceedings elsewhere.
16. PRIVACY AND PERSONAL DATA
Art Dress OÜ processes personal data in connection with orders, payments, customer communications, delivery, withdrawal requests and other activities associated with operating Sana Egbe in accordance with applicable data protection law.
Further information about what personal data we collect, why we process it, how long it may be retained, the service providers involved and the rights available to individuals is provided in our Privacy Policy.
Where consent is required for marketing communications, customers may withdraw that consent at any time using the unsubscribe option provided in the communication or by contacting Sana Egbe.
These Terms & Conditions should be read together with our Privacy Policy and, where applicable, our Cookie Policy.
17. CHANGES TO THESE TERMS
Art Dress OÜ may update these Terms & Conditions from time to time to reflect changes to our business, products, services, website, operational practices or applicable legal requirements.
The Terms & Conditions applicable to an order are those in effect at the time the relevant contract is concluded. Changes made after an order has been concluded will not retrospectively alter the contractual terms applicable to that order, unless required by law or expressly agreed with the customer.
The current version of these Terms & Conditions will be made available on sanaegbe.eu. The date of the latest revision will be indicated on this page.
18. CONTACT INFORMATION
If you have any questions concerning these Terms & Conditions, an order or your contractual relationship with Sana Egbe, please contact:
Art Dress OÜ
Trading as Sana Egbe
Registry code: 12737013
Harju maakond, Tallinn, Kesklinna linnaosa
Lastekodu tn 48, 10113
Estonia
Email: info@sanaegbe.eu
Last updated: 12 September 2026