Commission Terms

The terms governing a private Sana Egbe Skating Couture commission.

Last updated: September 2026

These Commission Terms apply to bespoke Skating Couture commissions created by Art Dress OÜ under the Sana Egbe brand (“Sana Egbe”, “the House”, “we”, “us”).

By accepting these Commission Terms and proceeding with a couture reservation, the client agrees to the terms below.

01 — THE COUTURE COMMISSION

Every Sana Egbe Skating Couture garment is individually designed and handcrafted for a specific client according to the creative direction, measurements, information and requirements agreed during the couture process.

Submitting a Private Couture Inquiry does not constitute a reservation and does not create an obligation for Sana Egbe to accept a commission.

Sana Egbe reserves the right to accept or decline any couture inquiry. A commission is accepted only when the House expressly confirms its acceptance.

A commission is considered formally reserved only when the client has accepted these Commission Terms and the required reservation payment has been received.

02 — REMOTE COUTURE

Sana Egbe Skating Couture is offered remotely as standard unless otherwise expressly agreed in writing.

Consultations, measurement guidance, fitting assessment, design development and approvals may therefore be conducted through video calls, photographs, videos, email or other electronic communication.

The client agrees to provide accurate and complete information requested by Sana Egbe and to follow the House’s measurement and fitting instructions carefully.

Where Sana Egbe assists with or supervises measurements remotely, the client remains responsible for ensuring that the measurements and information supplied accurately represent the skater at the time they are taken.

03 — MEASUREMENTS, FIT & PHYSICAL CHANGES

Each garment is constructed according to the measurements and relevant physical information supplied and/or confirmed during the couture process.

Unless expressly agreed otherwise, the garment is not designed to accommodate future growth, weight changes, changes in body proportions or other physical changes occurring after measurements have been taken.

The client should not assume that additional room, growth allowance or future alteration capacity has been incorporated into a garment unless this has been expressly discussed and agreed with Sana Egbe.

Where a client requests additional room for anticipated growth or another specific fitting consideration, this must be communicated and agreed before construction of the relevant area.

Where a fit concern is reported, Sana Egbe may request photographs, videos, measurements or return of the garment for physical assessment before determining the nature of the concern and an appropriate solution.

04 — DIGITAL DESIGN & CREATIVE INTERPRETATION

Digital sketches, illustrations, mock-ups and other design presentations provided during the couture process are visual references used to communicate the overall creative direction of the proposed garment and are not exact representations of the finished physical garment.

A digital representation cannot fully reproduce the behaviour and drape of physical fabrics, transparency, texture, three-dimensional construction, hand-applied decoration, crystal reflection, colour under different lighting conditions or the appearance of the garment on a moving body.

The finished garment may therefore contain reasonable differences resulting from construction, craftsmanship, material behaviour and the designer’s technical and artistic interpretation required to translate the approved concept into a physical couture garment.

Sana Egbe may make minor technical or aesthetic adjustments during construction where reasonably necessary to achieve the intended design, fit, structural integrity or overall visual result.

Material changes to the fundamental character of the approved design will not be made without consultation with the client.

05 — DESIGN DEVELOPMENT & APPROVAL

The client is responsible for reviewing the proposed design and communicating requested changes before final approval.

Unless otherwise agreed, the couture design process includes one original design sketch and up to two retouches. Additional retouches or development of a new design concept may incur additional charges communicated before the additional work begins.

Once the client approves the final design, Sana Egbe may proceed with sourcing, cutting, construction and embellishment on the basis of that approval.

Requests for changes after approval may not always be possible. Where accepted, such changes may result in additional charges and/or changes to the expected completion date.

06 — HANDCRAFTED CHARACTER

Every Sana Egbe couture garment is individually handcrafted rather than mass-produced.

Reasonable variations inherent to handwork—including minor differences in appliqué positioning, crystal placement, hand painting, draping, decorative details and other artisanal elements—may occur.

Colours and materials may also appear differently depending on screen settings, photography, colour correction, lighting conditions and the characteristics of the physical materials.

Such reasonable variations are part of the handcrafted nature of couture and are not, by themselves, considered defects or non-conformity.

07 — RESERVATION & PAYMENT

A couture commission requires a 30% upfront reservation payment, unless otherwise agreed in writing.

The reservation payment secures the commission within Sana Egbe’s production schedule and allows work relating specifically to the commission to begin.

The reservation payment is non-refundable to the extent permitted by applicable law because production capacity, planning and creative work are committed specifically to the individual commission.

Bank transfer is the preferred method of payment for Skating Couture commissions. Payment instructions are provided directly by Sana Egbe.

The remaining balance becomes due when the completed garment is presented to the client and is ready for shipping, unless otherwise agreed in writing.

The garment remains the property of Art Dress OÜ until all amounts due have been paid in full.

08 — COMPLETION DATES, RESCHEDULING & CLIENT DELAYS

Any estimated completion or readiness date is based on the circumstances, information and production schedule existing when the commission is accepted.

Delayed measurements, delayed approvals, requested design changes, delayed payments, missing information or other delays attributable to the client may affect the production timeline.

Where a client requests that a commission be postponed or rescheduled, the original production position and completion date are not automatically preserved.

A revised completion date will depend upon Sana Egbe’s production schedule when the commission is resumed and must be expressly confirmed by the House.

09 — SHIPPING & DELIVERY

Complimentary international express shipping is included with every Sana Egbe Skating Couture commission.

Sana Egbe ordinarily ships couture garments using DHL Express. The House reserves the right to use another reputable courier or delivery method where reasonably necessary due to destination, service availability, operational requirements or other circumstances.

Courier transit times are estimates rather than guaranteed delivery dates. Sana Egbe is not responsible for delays caused by the courier, customs authorities, transportation disruption or other circumstances outside the House’s reasonable control, subject to applicable law.

The client is responsible for providing complete and accurate delivery information.

For deliveries outside the European Union, any applicable customs duties, import taxes, brokerage fees or other charges imposed by the destination country are the responsibility of the recipient unless expressly agreed otherwise.

Complimentary shipping covers the initial delivery of the completed couture garment to the client. Any subsequent shipping associated with alterations, repairs, returns or other after-delivery services will be determined according to the circumstances of the individual case and applicable consumer law.

10 — CUSTOM-MADE GARMENTS & RIGHT OF WITHDRAWAL

Sana Egbe Skating Couture garments are individually manufactured according to the client’s specifications and/or personal measurements.

The ordinary 14-day right of withdrawal applicable to many distance purchases does not apply where goods are made to the consumer’s specifications or are clearly personalised. Estonia’s Consumer Protection and Technical Regulatory Authority identifies custom-made products and products manufactured according to personal measurements among the exceptions to the ordinary right of withdrawal.

This does not affect the client’s mandatory statutory rights where a garment is defective or does not conform to the contract.

11 — SUBJECTIVE PREFERENCE & SATISFACTION

Sana Egbe is committed to creating each commission according to the agreed creative direction and the standards of the House.

However, because couture involves artistic interpretation, individually selected materials, hand craftsmanship and client-approved design decisions, Sana Egbe cannot guarantee subjective satisfaction concerning personal taste, aesthetic preference or expectations that differ from the design, specifications and creative direction previously approved by the client.

A change in personal preference after approval or completion does not, by itself, establish that a garment is defective or non-conforming.

Nothing in this section limits the client’s mandatory statutory rights concerning defective or non-conforming goods.

12 — CARE, WEAR & USE

Skating Couture garments are performance pieces incorporating delicate fabrics, crystals, appliqués and other decorative components and must be handled accordingly.

Friction or contact with skate blades, Velcro, zippers, jewellery, rough surfaces, warm-up clothing or other external objects may damage delicate materials or embellishments.

Damage resulting from misuse, accidents, improper storage, failure to follow care instructions, external abrasion or normal wear and tear is not considered a manufacturing defect.

Where reasonably possible, Sana Egbe may offer repair or restoration services separately.

13 — CONCERNS, ASSESSMENT & REMEDIES

If the client believes there is a problem with the garment, the client should contact Sana Egbe promptly and provide sufficient information for the House to understand and assess the concern.

Sana Egbe may reasonably request photographs, videos, measurements or return of the garment for physical inspection before determining the nature, cause and appropriate resolution of the issue.

Where a garment is found to be defective or non-conforming, the matter will be addressed in accordance with applicable consumer law.

The existence of a complaint does not, by itself, determine the appropriate remedy. The nature and cause of the reported issue must first be reasonably assessed.

14 — CLIENT COOPERATION & COMMUNICATION

Bespoke couture requires reasonable cooperation between the House and the client.

The client is expected to provide measurements, information, approvals, payments and other materials reasonably required for the commission within the requested timeframe.

Sana Egbe may suspend work where required information, approval or payment has not been provided.

Both parties are expected to communicate respectfully throughout the couture process.

Material non-cooperation, persistent failure to fulfil contractual obligations, abusive or threatening conduct, or another substantial breakdown in the working relationship may result in suspension or, where legally justified, termination of the commission.

15 — FORCE MAJEURE & CIRCUMSTANCES BEYOND REASONABLE CONTROL

Sana Egbe will not be responsible for delays or failure to perform caused by circumstances beyond its reasonable control, subject to applicable law.

Such circumstances may include serious illness or medical emergency affecting essential personnel, accident, natural disaster, fire, war or civil disturbance, government action, transportation disruption, customs delays, significant supply interruption or comparable circumstances that could not reasonably have been prevented.

Where such circumstances materially affect a commission, Sana Egbe will communicate with the client as reasonably practicable and seek an appropriate way to continue, reschedule or otherwise resolve the commission.

16 — INTELLECTUAL PROPERTY

All original couture designs, sketches, illustrations, concepts and other creative materials produced by Sana Egbe remain the intellectual property of Art Dress OÜ and/or their respective rights holders unless expressly agreed otherwise in writing.

Commissioning or purchasing a garment does not transfer intellectual-property rights in its design or related creative materials.

Design materials supplied to a client are provided solely in connection with that client’s Sana Egbe commission and may not be reproduced, commercially exploited, supplied to another designer or manufacturer for reproduction, or represented as the work of another party without permission.

17 — RIGHT TO DECLINE, SUSPEND OR TERMINATE

Sana Egbe reserves the right to decline any couture inquiry before a commission is accepted.

Once a commission has been accepted, Sana Egbe will not terminate it arbitrarily.

Sana Egbe may suspend or terminate a commission where permitted by applicable law and reasonably justified by circumstances including material breach by the client, non-payment, material non-cooperation, abusive or threatening conduct, impossibility of performance or circumstances beyond the House’s reasonable control.

Where a commission is terminated, any refund, deduction or other financial consequence will be determined according to the circumstances, work already performed, contractual obligations and applicable law.

18 — APPLICABLE LAW & CONSUMER RIGHTS

These Commission Terms are governed by the laws of the Republic of Estonia, without depriving consumers of mandatory protections applicable to them under relevant consumer law.

Nothing in these Commission Terms is intended to exclude, restrict or replace any consumer right that cannot legally be excluded or restricted.

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THE HOUSE

SANA EGBE
Skating Couture by Art Dress OÜ
Tallinn, Estonia

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